Owner Photos vs. Customer Photos
Anyone can add photos to your Google Business Profile, not just you. Photos customers upload show up in a separate section and stay there even if they’re unflattering, off-topic, or just a screenshot of a receipt. You cannot delete a customer-added photo directly. What you can do is report it: open the photo, click “Report a problem,” and choose a reason like “not a photo of the place” or “privacy concern.” Google reviews the request and may remove it, though this can take several business days and isn’t guaranteed. It’s worth checking your photo tab every so often, since customer uploads don’t trigger a notification the way a new review does. The most reliable way to control what people see first is simply out-posting them with your own high-quality photos, added consistently enough that yours dominate the top of the gallery.